Shipping Policy

At lolimatata, we offer worldwide shipping and strive to ensure that your order reaches you safely and efficiently. Please review our shipping policy below for information about order processing, shipping rates, delivery estimates, and tracking.

1. Shipping Rates

We offer simple and transparent shipping rates:

• Free Standard Shipping: Enjoy free standard shipping on eligible orders of $49 or more.
• Standard Shipping Fee: A flat shipping fee of $4.99 applies to eligible orders below $49.

Applicable shipping fees will be displayed at checkout before you complete your purchase. Shipping rates and eligibility may vary depending on the destination.

2. Shipping Methods & Delivery Estimates

We currently offer the following shipping options:

• Standard Shipping: Estimated transit time is 7–14 business days after dispatch.
• International Shipping: Delivery times vary depending on the destination country, local carrier operations, and customs clearance procedures.

Estimated Delivery Time:

• Order Processing: 1–3 business days.
• Shipping Transit: 7–14 business days after dispatch.
• Estimated Total Delivery: Approximately 8–17 business days.

Delivery estimates exclude weekends, public holidays, and unforeseen delays. Actual delivery times may vary depending on the destination and circumstances beyond our control.

Please refer to the estimated delivery information displayed at checkout whenever available.

3. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time is separate from shipping transit time.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

You can use this tracking number to monitor your shipment's progress.

Please allow some time for tracking information to become available after dispatch, as carrier systems may require time to update.

5. Shipping Destinations

We currently offer shipping to selected international destinations, including:

• United States
• Canada
• Australia
• United Kingdom
• Other eligible international destinations

Available shipping destinations and delivery options will be confirmed at checkout.

If your country or region is not available at checkout, please contact us to inquire about shipping availability.

6. Customs and Import Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the laws and regulations of the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping costs.

7. Missing or Damaged Items

If your order appears to be lost, arrives damaged, or contains missing items, please contact us as soon as possible.

• For damaged items, please provide clear photos of the product and packaging.
• We will review your request and work with the shipping carrier when necessary.
• Depending on the circumstances and applicable policies, eligible cases may qualify for a replacement or refund.
• Please retain the original packaging and damaged items until the issue has been reviewed.

For more information, please refer to our Return & Refund Policy:

https://lolimatata.com/pages/return-refund-policy

8. Shipping Delays

Although we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to unforeseen circumstances, including:

• Severe weather conditions
• Public holidays and peak shopping seasons
• Customs inspections and clearance procedures
• Local carrier delays
• Other transportation or logistical disruptions

If we become aware of a significant shipping delay, we will make reasonable efforts to notify you and assist with your order.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to modify the delivery address.

10. Delivered but Not Received

If the tracking information shows that your order has been delivered but you have not received it, please check with household members, neighbors, or your local delivery carrier.

If the package is still missing, please contact our customer service team for further assistance.

11. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us:

Brand: lolimatata

Company: Guangzhou Linxian Trading Co., Ltd.

Email: service@lolimatata.com

Phone: +1 629-246-1172

Registered Address:

Room 302, No. 34-1 Wenming Road, Yuexiu District, Guangzhou, Guangdong Province, China.

Thank you for shopping with lolimatata!